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HERMON

INF · IT Infrastructure & Managed Services

One partner to run your infrastructure, end to end.

We administer, monitor and support servers, networks, endpoints and backups. Remote operations run from Jordan. Where your sites need hands-on work, we arrange qualified on-site support.

Discuss your requirementsCore capabilities

Business problems we solve

What gets in the way.

  • Alerts nobody owns

    Monitoring exists, but incidents pass between internal teams and vendors before anyone acts on them.

  • Thin coverage outside office hours

    Small internal teams cannot cover evenings, weekends and public holidays without overloading the same people.

  • Backups that have never been restored

    Backup jobs report success, but nobody has tested recovery against the recovery objectives the business expects.

  • Uneven support across sites

    Branches and remote sites get slower, less consistent support than headquarters.

Core capabilities

What IT Infrastructure & Managed Services covers.

  • Infrastructure administration

    Windows and Linux servers, virtualization, directory services and storage, maintained to documented standards.

  • Network operations

    LAN, WAN, SD-WAN, wireless and firewall operations with change control and configuration backups.

  • Remote monitoring

    Availability, capacity and performance monitoring with agreed alert thresholds and escalation paths.

  • Backup and recovery

    Backup design, daily job verification and scheduled restore tests against your recovery point and recovery time objectives.

  • Service desk

    One point of contact for your users, with ticket triage, priority rules and reporting against agreed service levels.

  • Endpoint management

    Device provisioning, patching, compliance policies and lifecycle tracking for laptops, desktops and mobile devices.

  • On-site support through qualified arrangements

    Hands-on work at your sites by vetted local partners or scheduled engineer visits. HERMON coordinates it and tracks it on the same ticket.

Delivery workflow

How delivery runs, step by step.

  1. Step 1

    Discover

    Inventory assets, tooling, current service levels and recurring issues.

  2. Step 2

    Design

    Agree the service catalogue, service levels, escalation matrix and runbooks.

  3. Step 3

    Transition

    Knowledge transfer, access set-up and a period of shadow operations before handover.

  4. Step 4

    Operate

    Monitoring, service desk and maintenance under the agreed service levels.

  5. Step 5

    Improve

    Monthly service reviews, problem management and a shared improvement backlog.

Typical use cases

Typical starting points.

  • Out-of-hours operations cover

    Add monitoring and on-call response for evenings, weekends and holidays while your team covers business hours.

  • Multi-site support

    Standardize support for branches and remote sites, with on-site visits arranged through qualified local partners.

  • Backup and recovery assurance

    Review backup coverage, close gaps, and run documented restore tests.

  • Service desk consolidation

    Bring several support channels into one service desk with clear priorities and reporting.

Engagement options

Ways to engage for this service.

What you can expect

  • Clear ownership of every incident, from alert to resolution.
  • Predictable support coverage across hours and sites.
  • Recovery that has been tested, not assumed.
  • Service reporting your leadership can read and act on.

Related services

IT Infrastructure & Managed Services

Tell us what you need from this service.

Describe your environment and objectives. We will reply by email to arrange a conversation with the relevant specialist.

Discuss your requirementsCompare engagement models